Our Privacy Policy

This policy applies to all personal data submitted via our website, mobile apps, or any digital platform operated by Less Energy.

We may collect your name, contact details, address, business type, and installation-related information to provide our services effectively. We may also collect limited usage data (e.g. browser type, pages visited) to improve our digital platforms. We do not collect sensitive personal information unless explicitly provided.

Your data is used exclusively to deliver our services, communicate with you, and meet regulatory obligations. We do not use it for unrelated purposes. Where automated tools or decision-support systems are used (e.g. for energy assessments or service recommendations), we disclose their role and ensure transparency in accordance with current legal standards.

By using our platforms, you agree to the collection and use of your information as described in this policy.

We do not share your personal data with third parties unless legally required or necessary to deliver our services. We ensure that any third-party service providers meet the data protection standards required under the 2025 Privacy Act reforms.

You can request access to or correction of your personal data at any time by contacting us at: info@lessenergy.com.au As of 2025, individuals may also seek legal redress for serious invasions of privacy under new statutory provisions. We aim to resolve any concerns promptly and respectfully.

We may send updates or promotional messages via email or phone. You can opt out anytime using the unsubscribe link or by contacting us.

Your information is securely stored in Australia or other jurisdictions where Less Energy operates. We take all reasonable steps to protect it, including secure servers, access controls, staff training, and regular reviews of our practices in line with the updated definition of “reasonable steps” under the 2025 Privacy Act.

We retain your data only as long as necessary to provide services or comply with legal obligations.

This Privacy Policy may be updated periodically. Continued use of our services implies acceptance of the latest version. We monitor changes to privacy legislation and update our practices accordingly. Significant changes will be communicated via our website or direct notification.

Use of our website and platforms is governed by our Terms of Use. This Privacy Policy should be read alongside those terms.